Customer Announcement – 23rd March 2020

Dear Customer,

Our number one priority is to protect our staff and our customers. Brackenwood is a long established and well-respected solid family business and whilst the decisions we need to make are difficult, they are essential for the preservation of life.

Due to changes in Government direction, Brackenwood have suspended all non-essential activities. These activities include Service Calls and Installations. If you have had a booking confirmed or work started our installations co-ordinators will be contacting you without delay.

Given the nature of this fast moving and completely unpredictable situation it will be impossible to give you alternative dates at this time. However, those with jobs started and not completed will be given priority once the Government restrictions have been lifted.

Installations and Service Calls where dates have been confirmed and subsequently cancelled will be allocated the first available slots when restrictions have been lifted.

Brackenwood will endeavour to keep you informed either personally or when this is not possible due to restrictions, please check back to this page for further updates.

We fully understand that you will have concerns and be anxious. Please be assured that you your contract and any deposit paid are safe. Every contract supplied by Brackenwood is supported by our Insurance Backed Guarantee, for more details please see this link;

https://www.thecpa.co.uk/consumer-home/insurance-backed-guarantee/

With limited staffing it will likely be very difficult to communicate by telephone, so to try and provide a reasonable service please use the following email address support@brackenwood.com . Issues that pose an imminent risk to life or security should be reported using the same email address.

Whilst we endeavour to try and cover all bases, please bear with us, as like you we have never experienced a situation like this. However, I am sure that if we all pull together and show each other some forbearance we will come out the other side soon.

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