GDPR Data Policy

Our Privacy Policy

Your privacy is extremely important to us. This policy explains what personal information we have, how we use it and how you can check and update any of your personal information. For the purposes of this Privacy Policy, “we” means Brackenwood Windows Ltd.


The type of information we have

The information we have about you includes things like who you are, what products and services you have purchased, service calls, correspondence between you and parties within our office concerned with your services or contracts, and how you pay for your services.

Who you are includes:

Your name, address, telephone numbers and email address

How we use your information

We use and analyse your information to keep in touch with you and to supply and improve our quotations, products and services. We will also use your information to tell you about products and services that we think may interest you.

In particular, this means using your information to:

Manage your quotation and contract process and help you to manage the installation process.

Send you a quotation, sort out a payment or put your order through our system.

Get in touch with you (e.g.  to follow up on a quotation, to book a survey and/or fitting date, if we need to tell you about any amendments, or to offer you additional services provided by Brackenwood).

To register your details with regulatory bodies defined by our business who provide contractual, structural, technical or financial governance.

Keep things secure and prevent crime and fraud.

Look into any complaints or questions you may raise.

Trace and recover debts, manage credit, detect and prevent fraud and money laundering

Recover any money you might owe us.

Assign your debt to permitted third parties and look after any credit you might have.

Or to:

Tell you if we’ve changed the way a service, contract or guarantee works, or tell you about a new service that we think may interest you.

Check what you’re interested in, so we can offer (and develop) relevant products and services.

Improve our products and services and develop new ones.

Provide you with information about our products by phone, post, email, text, online banner advertising, or other ways. For some of this marketing activity we need your consent, and, in those circumstances, we will only send you messages if you have asked to receive them.

Some of our use of your information is necessary for our legitimate business interests (such as conducting market research).

You have given your consent to us using your data in relation to some forms of use. For example, in relation to using your information to send you marketing messages. You can opt out of this at any time.

Your rights

You have a number of legal rights in relation to the information that we hold about you, including:

The right to request details of the information we have about you. If you want to see the information we hold about you, please email with your full details requesting to see your data file.

The right to withdraw your consent to the use of your information where we are relying on that consent (for example, you can opt out of receiving marketing messages from us). Please note that we may still be entitled to process your information if we have another legitimate reason (other than consent) for doing so.

In some circumstances, you have the right to receive some of your information in a usable format and/or request we transmit that data to a third party where this is technically feasible. Please note that this right only applies to information which you have provided to us.

The right to ask that we update your information if it is inaccurate or incomplete.

The right to ask that we erase your information in certain circumstances. Please note that there may be circumstances where you ask us to erase your information, but we are legally entitled to retain it.

The right to request that we restrict the processing of your information in certain circumstances. Again, there may be circumstances where you ask us to restrict the processing of your information, but we are legally entitled to refuse that request.

The right to make a complaint with the Information Commissioner if you think that any of your rights have been infringed by us.

Marketing communications

If you wish to rescind your previous consent for receiving relevant offers or marketing information, you can opt out anytime by contacting Brackenwood on 0800 25 35 45, emailing or writing to us at Brackenwood Windows, Kimbell Road, Basingstoke, RG22 4AT.