Service Call – Lead Time

General Service Calls have now been reinstated. As you will be aware COVID still represents a significant challenge, and many suppliers are still not receiving international deliveries. This means that parts to complete Service Calls may not be available. The situation is slowly improving and everyone at Brackenwood is working hard to ensure your issues are resolved as soon as possible.

The current Lead Time for a Service Call is 6 to 8 weeks.

We hope that as other countries follow the UK in a proactive approach to COVID, supplies will flow more freely.

Please be patient with our staff, it is not their fault and they are doing their absolute best to help you.

If the fault is covered under the Terms and Conditions of the Guarantee the work will be carried out free of charge, but subject to a labour charge after 12 months.

If it is found that the fault is not covered under the Guarantee or if the product has not been maintained in accordance with the Company’s maintenance instructions a charge will be made, the minimum charge in this case will be £90.00 Incl. VAT.

MISSED APPOINTMENTS

Please note: 48 hours notice is required to re-arrange appointments.

Failed appointments will be charged for at £90 Incl. VAT.