SERVICE REQUEST

Current Status – Emergency Service Only

Emergency Service appointments will be allocated according to need. Whilst we are doing our best, often this isn’t good enough for everyone, but given the challenges, we ask for your understanding and patience.

MISSED APPOINTMENTS

Please note: 24 hours notice is required to re-arrange appointments. Failed appointments will be charged for at £96 + VAT.

If the fault is covered under the Terms and Conditions of the Guarantee the work will be carried out free of charge.

If it is found that the fault is not covered under the Guarantee or if the product has not been maintained in accordance with the Company’s maintenance instructions a charge will be made, the minimum charge in this case will be £69 + VAT.

Emergency Service Only

In accordance with Government guidance, routine service calls are currently unavailable.

Emergency  service calls will be dealt with as soon as possible. An emergency is defined as detailed below, unfortunately we are unable to respond to any other instances which require service at this time.

Emergency Definitions 

  • Ground Floor Window Not Closing
  • Ground Floor Door Not Closing/Locking – Only where the door opens to the outside.
  • Water Ingress
  • Threat to Life

If you need help with one of the four items listed above please click here

We apologise for the reduction in service levels and fully understand that for some it will be very frustrating. Our commitment to the safety of our customers and staff is paramount and with the increased transmissibility of COVID19 difficult decisions need to be take to minimise the risk of serious infection, hospitalisation and indeed death.

With the arrival of vaccinations we hope it won’t be too long before we are able to return to a more normal level of service.