SERVICE REQUEST
We are currently dealing with a large backlog of calls. Please complete the form to the right and we will get to you as soon as possible. Do not make multiple form submissions as this will only extend the time it takes to get to your request.
MISSED APPOINTMENTS
Please note: 24 hours notice is required to re-arrange appointments. Failed appointments will be charged for at £96 + VAT.
If the fault is covered under the Terms and Conditions of the Guarantee the work will be carried out free of charge.
If it is found that the fault is not covered under the Guarantee or if the product has not been maintained in accordance with
the Company’s maintenance instructions a charge will be made, the minimum charge in this case will be £69 + VAT.
Returning to Service
We are returning to operations and as you will imagine, there are still a number of challenges with a large backlog of service calls from Lockdown. Additional challenges from within the supply chain are making normal service impossible with shortages or hinges, handles, glass and gaskets. We are not in control of these supply chain issues and ask for your patience and understanding.
All service calls are triaged and you will contacted in accordance with severity of need. The current time for a service call is estimated to be between 10 to 12 weeks. We aim to respond to you form submission within 96 business hours.
We understand that the situation is extremely frustration and we apologise that we are unable to provide our normal level of service at this time, but please rest assured that our team are doing everything they can to help you.
Notice
It is really HOT outside and your windows and doors will be expanding, this is quite normal.
The result is handles and locks will become tight to operate, there is nothing that can be adjusted to make this better, it will rectify once the day cools down.