SERVICE REQUEST

Our Service Centre is extremely busy and to serve you most efficiently, please use the form opposite to report any issues that you may have.

All Service and Maintenance calls are dealt with according to their severity, emergency calls are given priority, this means that you will be allocated a slot in accordance with your specific need. Very often issues can be resolved remotely and we will always try and resolve a problem before sending out an engineer.

The current lead time for a Service Call is 4 weeks.

MISSED APPOINTMENTS

Please note: 24 hours notice is required to re-arrange appointments. Failed appointments will be charged for at £96 + VAT.

If the fault is covered under the Terms and Conditions of the Guarantee the work will be carried out free of charge.

If it is found that the fault is not covered under the Guarantee or if the product has not been maintained in accordance with the Company’s maintenance instructions a charge will be made, the minimum charge in this case will be £69 + VAT.