A FAMILY BUSINESS SINCE 1987
Brackenwood About Us
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Improving Homes Since 1987
Brackenwood was established in 1987 and since then has not changed its name or ever ceased trading. The business is now in its 4th generation of guarantees and continues to serve customers who first purchased in the 1980s. Much has changed in the five decades since Brackenwood’s first customers, but the drive and determination to provide the very best possible advice to families, just like yours, is as strong today as it was in 1987.
The philosophy of the business is straightforward and focuses on treating families and individuals in the same way our family would like to be treated. We are blessed that more than half of all new business comes from existing customers recommending their friends and families. A recommendation from an existing customer is a huge responsibility and we never take it lightly. It is not just our reputation on the line!
Critical Knowledge
Brackenwood has a team of highly skilled and knowledgeable product specialists who provide their advice and expertise free of charge to potential customers, ensuring they have all the information needed to make the best choice.
With one in two new customers coming from recommendations, Brackenwood fully understands the value of good customer service. It is not always possible to be perfect but dealing with issues and frustrations as quickly as possible helps to ensure that more than 99% of Brackenwood customers are more than satisfied.
Right 1st Time
When it comes to your project Brackenwood understands the importance of its team and its interaction with customers. From the initial enquiry to the final installation and aftercare, Brackenwood’s focus is on getting it right the first time.
The selection and continued training of knowledgeable, skilled, and capable team members help to ensure that Brackenwood’s customers’ expectations are met or exceeded. According to the latest CPA Consumer Feedback Report, 100% of Customer “Undertakings” were “Fulfilled”.
8 GREAT REASONS TO CHOOSE US
Our History
A family-owned business, established in 1987 and still operating with the same Director on a day-to-day basis covering Berkshire, Hampshire, and Surrey.
Our Expertise
Our installers are all trained craftsmen and only work for us. We are a member of the CPA, Approved Craftsman, and hold the BSI Kitemark for installations.
We Come Recommended
Over 45% of our business comes from repeat customers or their recommendations.
Happy Customers
To date we have over 38,000 satisfied customers.
Personalised service
We’re a regional company covering Berkshire, Hampshire, and Surrey. We offer the personalised services you would expect from a local supplier – meaning peace of mind should you need us in the future.
Green credentials
Environmental impact is important to us, and we recycle 90% of all trade waste used in our products.
Our longevity
We have never gone into receivership or traded under any other name. This is essential for honouring guarantees for our products and installations.
Finance options
Our finance partner provides personalised loans, meaning you can improve your home now but pay in affordable monthly instalments.
BUYING WITH CONFIDENCE
We have been improving homes since 1987 and are proud of our credentials. We are members of the CPA, Approved Craftsman, and hold the BSI Kitemark for installations.
Consumer Protection Association
Fensa
Trust Mark
The British Standards Institution
Best Price Promise
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