EMERGENCY ONLY

Emergency Service Only

In accordance with Government guidance for Tier 4 areas, routine service calls are currently unavailable.

Emergency service calls will be dealt with as soon as possible. An emergency is defined as detailed below, unfortunately we are unable to respond to any other instances which require service at this time.

Emergency Definitions

  • Ground Floor Window Not Closing
  • Ground Floor Door Not Closing/Locking – Only where the door opens to the outside.
  • Water Ingress
  • Threat to Life

If you need help with one of the four items listed above please use the form opposite.

MISSED APPOINTMENTS

Please note: 24 hours notice is required to re-arrange appointments. Failed appointments will be charged for at £96 + VAT.

If the fault is covered under the Terms and Conditions of the Guarantee the work will be carried out free of charge.

If it is found that the fault is not covered under the Guarantee or if the product has not been maintained in accordance with the Company’s maintenance instructions a charge will be made, the minimum charge in this case will be £69 + VAT.

Emergency Service Requests by Form Only

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Providing the highest quality Home Improvement products across five decades throughout Hampshire, Berkshire and Surrey Brackenwood are proud to be one of the longest established family owned and operated businesses in the region. At Brackenwood we take our responsibility very seriously that is why you will always receive the very best value for money and that guaranteed..

Get started today with a guide price for your project and when you are ready we will ensure that one of our product specialists is available to finalise your penny precise quotation, there's never any pressure from our team, we want you to make the right decision for you, your family and your home. Hopefully at Brackenwood we can inspire your decisions and fulfil your dreams.

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