Some common questions regularly asked at Brackenwood

We want our customers to have the best service possible when viewing our range of conservatories, orangeries, doors and double/triple glazing. Because of this it’s important a visit is booked via our booking page, as this allows us to manage the number of people in the showroom at any one time. You are welcome to visit and browse, but please book in advance.

No, for us to be able to give you an accurate window, door or conservatory quotation, we would need to go through the various options that are available. For example Brackenwood offers over 60,000 different door combinations!

It is also important to ensure the products you buy are suitable for your property.

For a really accurate quote, please call our office on 0800 25 35 45 or complete the online contact form. One of our knowledgeable team members will then assist you with this.

We usually recommend you allow 6-8 weeks for our standard specification products. If you have chosen something a little more bespoke, installation might take up to 16 weeks. This ensures the highest quality results.

Your project will be registered with our in-house team and then issued to our surveyor. The surveyor will contact you within 15 working days of receipt of your file to book a mutually convenient time to visit. This allows them to carry out measurements of the relevant areas in your property, for a perfect installation.

When you arrange a visit from our team, a dedicated product specialist will discuss your requirements, take measurements, offer suggestions and provide you with a written quotation. We would also welcome you to visit our showroom to view the different material, finish and colour options in person.

We offer a great range of heritage windows that are approved for use in conservation areas and on listed buildings. Speak to our sales team today and we can let you know the products that are potentially suitable for your property.

Yes, we can help. We will need access to the property to enable us to quote for new windows, doors or a conservatory extension.

Brackenwood are certified fire door installers. Our approved fire doors are tested to BS 476:Part 22 or BS EN 1634-1:2014 standards, and are fitted by fully trained installers.

For insurance purposes we need the homeowner to be present during the appointment when we come to quote for new windows, doors and conservatories. We understand in some situations this may not be possible, so give us a call on 0800 25 35 45 and we will find a solution for you.

Based in Hampshire, we cover six counties: Hampshire, Surrey, Berkshire, West Sussex, Wiltshire and Dorset.

Not in the areas above? Speak to us on 0800 25 35 45 and we will see if we can help!

We use a variety of products for cladding, which can vary in size, material and appearance. This is often chosen when you order replacement fascias, soffits or guttering, but can be also carried out separately. uPVC is the most common material for roof cladding, however cement boards have a greater colour range and look more authentic.

As long as you pay the minimum monthly payment, you can choose to pay any amount monthly that suits your budget, reducing both the interest paid and the duration of the loan.

Some of our customers like to use a payment plan for their installation and we know that not everyone gets the best deal from their bank. That’s why we’ve chosen to offer you the opportunity to do things differently. We can usually arrange finance for you through our panel of partners.

Brackenwood can provide an instant quote from our funding partners which will NOT impact on your credit score but WILL give you a clear picture of your guaranteed and personalised rate from the start.

Brackenwood funding partners can offer loans from £1,000 to £50,000. Loan terms are available for up to 15 years to suit most financial situations. You’ll get a minimum monthly payment but can choose to pay more at any time.

Should you wish to purchase through finance options, please let your sales representative know and they will be able to discuss details.

Whilst the maximum loan period is 15 years many customers like the flexibility of being able to clear their loan early. Whilst you commit to making a minimum monthly repayment you can make extra payments as and when you please.

You have the right under the Consumer Credit Act 1974 to repay all or part of the outstanding balance at any time. If you wish to repay the outstanding balance early, please contact us on 0800 25 35 45 with your contract number and we will help you secure the information required.

If you do wish to settle your account, the settlement figure calculated will include 28 days’ notice and an additional 30 days’ interest. You can also contact the lender directly. Their details will be on the documentation completed and sent to you at the outset of the funding agreement.

The Maximum interest to settle your account is 58 days on the outstanding balance.

There are a few conditions you will have to satisfy before your application can be considered. You must:

• Be aged 21 to 79
• Have been a UK resident for at least three years
• Have a personal bank account in the UK
• Be the main applicant; the owner occupier, and you must provide a contact telephone number

If these apply to you, we would be delighted to help you fund your project and get the work started at your earliest convenience.