Activate Your Guarantee
Thank you for choosing Brackenwood. Activating your guarantee is quick, it helps us link your installation to our records, confirm cover, and ensure you receive the correct aftercare guidance.
Important, activation must be completed within 30 days
Your guarantee must be activated within 30 days of your installation date. If activation is not completed within this period, the guarantee may not be valid, and any future support may be treated as chargeable service work.
What you will need
- Your details Name, Phone No and installation Post Code
- Your order/contract No
- A working email address for confirmation
What happens next
- We match your submission to our installation records
- Your activation is electronic
- You will not receive a paper copy
Activate now
Complete the activation form on this page. If you have multiple products installed at the same property, one activation is sufficient.
If you cannot locate your details, or you believe you are outside the 30 day period, please contact our team before submitting a service request, we will advise the correct next step.
Adjustments, aftercare, and service visits
Newly fitted windows and doors can require minor adjustments as part of an initial settling down period. Where required, Brackenwood will attend and carry out settling down adjustments free of charge for up to twelve months from installation, in line with our terms.
For guidance on caring for your products, and for service visit requests, please use our Aftercare page.
Important:
Please only use this form to activate your guarantee. It is an automated system and the e-mail is not read. If you wish to communicate with our Service Team, please use the dedicated Service Call form.