Buying with Confidence from Brackenwood
When you decide the time is right to transform your home, you should be able to proceed with confidence. At Brackenwood, that confidence comes from clear processes, accountable workmanship, and long term protection you can rely on.
Our experienced and knowledgeable team will guide you through every stage of your project, from initial advice and design considerations, through survey and installation, and into long term aftercare. We do not subcontract our installations, and we remain responsible for the work we carry out.
Our Ten Year Guarantee
Every Brackenwood installation is covered by a ten year guarantee, provided in addition to your statutory consumer rights.
This guarantee reflects our confidence in the quality of our products, our installation standards, and our commitment to supporting customers long after installation is complete.
Where a fault is covered, Brackenwood will repair or replace the affected component in accordance with our Terms and Conditions.
Adjustments and Settling Down Period
Following installation, it is normal for newly fitted windows and doors to require minor adjustments as part of an initial settling down period.
Where required, Brackenwood will attend and carry out these adjustments free of charge.
Most settling down adjustments arise within the first weeks or months following installation. For clarity and reassurance, we extend this adjustment period to up to twelve months from the date of installation.
After this period, issues arising from normal wear and tear, usage, environmental exposure, or failure to maintain products in line with our aftercare guidance may be subject to a reasonable call out charge, in line with our published aftercare charges.
Where a chargeable visit is later found to be necessary due to a manufacturing defect or an installation fault, rather than wear and tear, any call out charge paid will be refunded in full.
What the Guarantee Does Not Cover
As with all installation guarantees, certain exclusions apply.
Glass breakage is not covered. Accidental damage to glass, including breakage, is not considered a fault and is excluded from the guarantee. This is standard across the industry.
The appearance of tarnishing, surface wear, weathering, or cosmetic deterioration of window and door furniture over time is not a defect. These changes are a normal result of use and environmental exposure and are treated as wear and tear.
Issues caused by storm damage, existing building defects, or elements of the property not installed by Brackenwood are also excluded.
Full details of all exclusions are set out in our Terms and Conditions.
Your Responsibilities
To ensure your guarantee remains valid, you are responsible for:
• Paying the full contract price in accordance with your agreement
• Maintaining products in line with Brackenwood’s aftercare guidance
• Notifying us promptly if a defect becomes apparent
• Ensuring that repairs are only carried out by Brackenwood
Unauthorised third party repairs or failure to follow maintenance guidance may invalidate the guarantee.
Guarantee Activation
Guarantee activation is simple and completed online.
Once activated, you will receive confirmation by email along with access to our aftercare guidance.
Activate your guarantee here:
https://brackenwood.com/guarantee-activation/
Aftercare and Support
Our aftercare team is here to help should you need assistance after installation.
Service requests are handled through our dedicated aftercare process, with clear lead times and transparent charges where applicable.
Find out how our aftercare service works:
https://brackenwood.com/aftercare/
A Guarantee You Can Trust
A guarantee is only as strong as the company standing behind it.
Brackenwood installations are independently inspected and assessed twice yearly by the British Standards Institution. Our work is supported by recognised industry bodies including TrustMark and the Consumer Protection Association.
We remain accountable for our work, today and in the years ahead.
Full Terms and Conditions
This page provides a summary of our guarantee. Full details, exclusions, and conditions form part of your contract.
Read our full Terms and Conditions:
https://brackenwood.com/terms-conditions/
Why Choose Brackenwood
Your Installation Guaranteed
Brackenwood installations follow a governed, five stage process, professional survey, contract validation, technical sign off, pre manufacture checks, and governed installation. Each stage includes documented quality controls and customer checkpoints, designed to reduce errors, protect specifications, and improve long term performance. If you would like to see how we do it, step by step, read our full installation process.
Our History
A family-owned business, established in 1987 and still operating with the same director on a day-to-day basis covering Hampshire, Berkshire, Surrey, Dorset & West Sussex
Our Expertise
Our installers are all trained craftsmen and only work for us. We are a member of the CPA, Approved Craftsman, and hold the BSI Kitemark for installations.
Highly Recommended
Over 45% of our business comes from repeat customers or their recommendations.
Happy Customers
To date we have over 50,000 satisfied customers
Personalised Service
We offer the personalised services you would expect from a local supplier - meaning peace of mind should you need us in the future.
Green Credentials
Environmental impact is important to us, and we recycle 90% of all trade waste used in our products.
Our Longevity
We have never gone into receivership or traded under any other name. This is essential for honouring guarantees for our products and installations.
Funding Options
Our finance partner provides personalised loans, meaning you can improve your home now but pay in affordable monthly instalments
Frequently Asked Questions
How long is the Brackenwood guarantee?
All Brackenwood installations are covered by a ten year guarantee from the date of installation. This guarantee is provided in addition to your statutory consumer rights and reflects our confidence in both our products and our workmanship.
Is the guarantee insurance backed?
Yes. Brackenwood installations are protected by an insurance backed guarantee, providing additional reassurance that your investment is protected for the long term.
Does the guarantee cover glass breakage?
No. Accidental damage to glass, including breakage, is not considered a fault and is excluded from the guarantee. This is standard across the home improvement industry.
Will my windows or doors need adjustments after installation?
It is normal for newly installed windows and doors to require minor adjustments as part of an initial settling down period. Where required, Brackenwood will attend and carry out these adjustments free of charge.
How long does the settling down period last?
Most settling down adjustments occur within the first weeks or months after installation. For clarity and reassurance, Brackenwood extends this adjustment period to up to twelve months from the date of installation.
What happens after the first twelve months?
After twelve months, issues arising from normal wear and tear, usage, environmental exposure, or lack of maintenance may be subject to a reasonable call out charge. Where a chargeable visit is later found to be due to a manufacturing defect or installation fault, any call out charge paid will be refunded in full.
What is considered wear and tear?
Wear and tear includes normal ageing, usage, and environmental effects. Tarnishing, surface wear, weathering, or cosmetic deterioration of window and door furniture over time is not a defect and is treated as wear and tear.
Do I need to activate my guarantee?
Yes. Guarantee activation is completed online. Once activated, you will receive confirmation by email together with access to Brackenwood’s aftercare guidance.
Can the guarantee be transferred if I sell my home?
Yes. The guarantee can be transferred to a new homeowner, subject to inspection and an administration fee. This helps protect the value of your home and provides reassurance to the next occupier.
Where can I find full guarantee details?
Full terms, conditions, and exclusions are set out in our Terms and Conditions, which form part of your contract.
Helpful links
Guarantee activation
https://brackenwood.com/guarantee-activation/
Aftercare and service
https://brackenwood.com/aftercare/
Full Terms and Conditions
https://brackenwood.com/terms-conditions/