Brackenwood - A Local & Trusted Business
Improving Homes For over 5 Decades
Brackenwood was established in 1987 and since then has not changed its name or ever ceased trading. The business is now in its 4th generation of guarantees and continues to serve customers who first purchased in the 1980s.
Much has changed in the five decades since Brackenwood's first customers, but the drive and determination to provide the very best possible advice to families, just like yours, is as strong today as it was in 1987.
The philosophy of the business is straightforward and focuses on treating families and individuals in the same way our family would like to be treated.
We are blessed that more than half of all new business comes from existing customers recommending their friends and families. A recommendation from an existing customer is a huge responsibility and we never take it lightly. It is not just our reputation on the line!
Specialists in our Field
Critical Product Knowledge
Brackenwood has a team of highly skilled and knowledgeable product specialists who provide their advice and expertise free of charge to potential customers, ensuring they have all the information needed to make the best choice.
With one in two new customers coming from recommendations, Brackenwood fully understands the value of good customer service. It is not always possible to be perfect, but dealing with issues and frustrations as quickly as possible helps to ensure that more than 99% of Brackenwood customers are more than satisfied.
The Team Matters
Getting Things Right First Time
When it comes to your project Brackenwood understands the importance of its team and its interaction with customers. From the initial enquiry to the final installation and aftercare, our focus is on getting it right the first time.
The selection and continued training of skilled, knowledgeable and capable team members, helps ensure that Brackenwood's customers’ expectations are met or exceeded.
According to the latest CPA Consumer Feedback Report, 100% of Customer “Undertakings” were “Fulfilled”.
Buy with confidence
Value for Money
At Brackenwood we have a simple price guarantee, we won’t be beaten on quality or price. If you find an equivalent specification, including safe guards, standards and guarantees, we will at the very least, match your price, but in most cases beat it.
This is not a price match, that wouldn’t be fair and is not in the spirit or ethic of how we conduct our business. What our Price Promise delivers is a direct comparison, Apples for Apples and if the Apples are the same then the price should be too.
With over 50,000 customers and experience spanning 5 decades we have some knowledge and understanding of what’s available on the market. We are well placed to make a good comparison and help you identify the differences between quotations, giving you the relevant information and questions to ask.
If you prefer a lesser quality to help reduce the price, that is an option we can help you discover. As a diverse business we have a Trade Department, New Build Department and a Warehouse Operation, each aspect delivers a differing specification to that offered at Brackenwood Retail.
In short, generally we can match the specification offered by most other companies and in the main, our price is at least as good and very often much better.
This means that you always get the very best quality at the very best price.
Put us to the test – you’ve nothing to lose & everything to gain!
Need Advice? Chat With Our Team Today
8 Great Reasons To Choose Us
Our History
A family-owned business, established in 1987 and still operating with the same director on a day-to-day basis covering Hampshire, Berkshire, Surrey, Dorset & West Sussex
Our Expertise
Our installers are all trained craftsmen and only work for us. We are a member of the CPA, Approved Craftsman, and hold the BSI Kitemark for installations.
Highly Recommended
Over 45% of our business comes from repeat customers or their recommendations.
Happy Customers
To date we have over 50,000 satisfied customers
Personalised Service
We offer the personalised services you would expect from a local supplier - meaning peace of mind should you need us in the future.
Green Credentials
Environmental impact is important to us, and we recycle 90% of all trade waste used in our products.
Our Longevity
We have never gone into receivership or traded under any other name. This is essential for honouring guarantees for our products and installations.
Funding Options
Our finance partner provides personalised loans, meaning you can improve your home now but pay in affordable monthly instalments