Brackenwood was established in 1987 and since then has not changed it’s name or ever ceased trading. The business in now in its 4th generation of guarantees and continues to service and serve customers who purchased several decades ago.
The philosophy of the business is pretty straight forward and focuses on treating consumers and customers, as they would like to be treated. Driven by a desire to provide quality products and services in an ethical, transparent and friendly manner.
Brackenwood have a team of highly skilled and knowledgeable product specialist who provide their advice and expertise free of charge to potential customers, ensuring they have all the information needed to make the best choice.
With one in two new customers coming from recommendations Brackenwood fully understands the value of good customer service. It is not always possible to be perfect but dealing with issues and frustrations as quickly as possible helps to ensure that more than 99% of Brackenwood customers are more than satisfied.
When it comes to your project Brackenwood understands the importance of their team and the interaction with their customers. From the initial enquiry to the final installation and aftercare department Brackenwood’s focus is on getting it right first time.
The selection and continued training of knowledgeable, skilled and capable team members helps to ensure that Brackenwood’s customers expectations are met or exceeded 97% of the time according to their latest CPA report.
A family owned business, established in 1987 and still operating with the same Director on a day-to-day basis covering Berkshire, Hampshire and Surrey.
Our installers are all trained craftsmen and only work for us. We are a member of the CPA, Approved Craftsman and hold the BSI Kitemark for installations.
Over 45% of our business comes from repeat customers or their recommendations.
To date we have over 38,000 satisfied customers.
We’re a regional company covering Berkshire, Hampshire and Surrey. We offer the personalised services you would expect from a local supplier – meaning peace of mind should any problem occur in the future.
Environmental impact is important to us and we recycle 90% of all trade waste used in our products.
We’ve never gone into receivership or traded under any other name. This is essential for honouring guarantees for our products and installations.
Our finance partner provides personalised loans, meaning you can improve your home now but pay in affordable monthly instalments.
We have been improving homes since 1987 and are proud of our credentials. We’re members of the CPA, Approved Craftsman and hold the BSI Kitemark for installations.
Providing the highest quality Home Improvement products across five decades throughout Hampshire, Berkshire and Surrey Brackenwood are proud to be one of the longest established family owned and operated businesses in the region. At Brackenwood we take our responsibility very seriously that is why you will always receive the very best value for money and that guaranteed..
Get started today with a guide price for your project and when you are ready we will ensure that one of our product specialists is available to finalise your penny precise quotation, there's never any pressure from our team, we want you to make the right decision for you, your family and your home. Hopefully at Brackenwood we can inspire your decisions and fulfil your dreams.
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